COURSE DURATION:
One day training program.
CERTIFICATION:
Nikao Consulting internal certification of course attendance
TARGET GROUP:
Managers, Supervisor, High-Potential Executives
COURSE INVESTMENT
RM 5,000 for a 1-day course (20 pax)
METHODOLOGIES:
Active Lecturing, Accelerated Learning techniques
Videos
Exercises, Activities and Games (related to content)
Self-evaluation assessments
Systems and processes
Observation and Coaching
Brainstorming and team discussion
Problem solving practices
Action planning
Effective
Communication
Practices
THE NEED FOR EFFECTIVE COMMUNICATION
Manager communication is a topic that needs much more attention than it currently gets. The way managers communicate with employees has a significant impact on how employees feel about their job, teammates, leaders and the company they work for.
Effective communication skills are the most in-demand skills a manager can have. Inefficient manager communication leads to employee disengagement and low productivity.
One of the skills needed is Active Listening. Listening is a conscious activity which requires attention. Rather than waiting to speak, you need to listen attentively to fully understand the other person.
Remember, there is no point in asking a question if you do not intend to listen carefully to the answer!
Another skill needed is Structured and Clear communication. The winner in every business competition is always whoever communicates the most clearly. Whether you're dealing with employees, bosses, colleagues, or customers, your ability to get what you want hinges on how well you talk and write.
This program will equipped managers with effective communication practices that build more effective and efficient teams and organizations.
COURSE OBJECTIVES
1. To understand what Effective Communication
2. To understand 6 kinds of conflicts and identify communication
breakdowns in your organization
3. To learn the art of engaged listening
4. To learn how to lead through great questions and the inverted
pyramid
5. To learn how to facilitate good discussions
6. To explain clearly and succinctly to stakeholders
7.To know how to negotiate priorities when you cannot do everything
To be a good leader and delegator of tasks to the team
COURSE OUTLINE
EFFECTIVE COMMUNICATION
• What is an Effective Communicator
• The Negative Effects of Poor Communication
• 6 Causes of Conflicts and Misunderstandings at Work
• Analyzing gaps and areas for breakthroughs
• The Framework of Effective Communication Practices
HOW TO BE A GOOD LISTENER
• The Discipline of Listening
• The Types of Listeners
• Engaged Listening
• What is Listening? The 5 Aspects of Listening
• Practice your Listening Skills
LEADING WITH QUESTIONS
• Open Questions and Closed Questions
• Coaching Questions
• The Inverted Pyramid Framework
• Practice your Questioning Skills
STRUCTURED COMMUNICATION
• The Problem with Speaking: The Jumbled Mind
• Structured Communication Techniques
• Leading Open Discussions with the SAFE Technique
• Updating Stakeholders using the SAR Technique
• Negotiating Priorities using the Moscow Technique
• Tasking the Team using the STAR Technique
WRAP UP
• Putting it together Exercises
• Back to Work Application