DEVELOPING ORGANIZATIONAL KPIs
COURSE OBJECTIVES
· To understand the fundamentals of KPI and analyze
opportunities in the organization
· To use the concept of KRA to develop KPIs
· To create KPIs using action verbs - focus areas - measurements
· To set KPIs from different strategic facets
· To brainstorm the cascading of strategic KPIs to departmental
level
·To know how to design objective performance oriented KPI’s and KRA’s
· To identify additional KPIs to make it balanced to achieving company goals
· To learn how to set target, stretch and threshold KPIs
· To identify action goals for this project
-To form Action Learning teams to execute implementation
COURSE OUTLINE
MODULE 1. FUNDAMENTALS OF PERFORMANCE MANAGEMENT
• Welcome and Ice-breaker
• Reviewing the Fundamentals of Performance Management
• Discussion: Reviewing your Performance Management System and Suggestions to improve
• Debriefing activity
• Show-and-coach: 5-10 areas your department needs to perform
MODULE 2. UNDERSTANDING KEY RESULT AREAS AND KEY PERFORMANCE INDICATORS
• Understanding Critical Success Factors
• Understanding Key Result Areas (KRA) – The Foundation of Performance
• Exercise: Identifying your KRA
• From KRA to KPI (Key Performance Indicators)
• Exercise: Creating your KPI Show-and-coach: Your KRA-KPI
MODULE 3. CASCADING KEY PERFORMANCE INDICATORS
• KPI and the ABCD Model
• The traditional method of KPI’s vs the contemporary method of KPI’s
• Cascading KPI’s
• Evaluating KPI’s for Alignment, Relevance and Results
• What if they can’t create their KPI’s
MODULE 4. SCORING AND RANKING YOUR KPI’S
• The different scoring systems
• How to Score KPI’s
• Setting your Target, Threshold and Stretch Targets
• Which Scoring System is Suitable for you
• Recap of Key Concepts
• Action Planning
MODULE 5. SETTING STRETCH AND THRESHOLD GOALS
• The problem of setting goals: too high, too low
• KPI and the ABCD Model
• Setting your Target, Threshold and Stretch Targets
• Exercise: Setting Stretch and Threshold Goals
• Show-and-coach: Setting Stretch and Threshold Goals
• Using stretch and threshold goals with performance appraisals
MODULE 6. ACTION PLANNING
• Recap Key Learning from the day
• Applying Critical Success Factors and the 80-20 Rule
• Breaking into Action Learning groups
• Action Planning using the SCRUM model
COURSE DURATION:
One day training program. (20 pax)
CERTIFICATION:
Nikao Consulting internal certification of course attendance
TARGET GROUP:
Senior Managers,
Managers
METHODOLOGIES:
Active Lecturing, Accelerated Learning techniques
Videos
Exercises, Activities and Games (related to content)
Self-evaluation assessments
Systems and processes
Observation and Coaching
Brainstorming and team discussion
Problem solving practices
Action planning