NIKAOCONSULTING

COURSE OBJECTIVES

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· To understand the fundamentals of KPI and analyze

   opportunities in the organization

· To use the concept of KRA to develop KPIs

· To create KPIs using action verbs - focus areas - measurements

· To set KPIs from different strategic facets

· To brainstorm the cascading of strategic KPIs to departmental

  level

·To know how to design objective performance oriented KPI’s and KRA’s

· To identify additional KPIs to make it balanced to achieving company goals

· To learn how to set target, stretch and threshold KPIs

· To identify action goals for this project

-To form Action Learning teams to execute implementation

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COURSE OUTLINE

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MODULE 1. FUNDAMENTALS OF PERFORMANCE MANAGEMENT

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• Welcome and Ice-breaker

• Reviewing the Fundamentals of Performance Management

• Discussion: Reviewing your Performance Management System and Suggestions to improve

• Debriefing activity

• Show-and-coach: 5-10 areas your department needs to perform

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MODULE 2. UNDERSTANDING KEY RESULT AREAS AND KEY PERFORMANCE INDICATORS

• Understanding Critical Success Factors

• Understanding Key Result Areas (KRA) – The Foundation of Performance

• Exercise: Identifying your KRA

• From KRA to KPI (Key Performance Indicators)

• Exercise: Creating your KPI Show-and-coach: Your KRA-KPI

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MODULE 3. CASCADING KEY PERFORMANCE INDICATORS

• KPI and the ABCD Model

• The traditional method of KPI’s vs the contemporary method of KPI’s

• Cascading KPI’s

• Evaluating KPI’s for Alignment, Relevance and Results

• What if they can’t create their KPI’s

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MODULE 4. SCORING AND RANKING YOUR KPI’S

• The different scoring systems

• How to Score KPI’s

• Setting your Target, Threshold and Stretch Targets

• Which Scoring System is Suitable for you

• Recap of Key Concepts

• Action Planning

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MODULE 5. SETTING STRETCH AND THRESHOLD GOALS

• The problem of setting goals: too high, too low

• KPI and the ABCD Model

• Setting your Target, Threshold and Stretch Targets

• Exercise: Setting Stretch and Threshold Goals

• Show-and-coach: Setting Stretch and Threshold Goals

• Using stretch and threshold goals with performance appraisals

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MODULE 6. ACTION PLANNING

• Recap Key Learning from the day

• Applying Critical Success Factors and the 80-20 Rule

• Breaking into Action Learning groups

• Action Planning using the SCRUM model

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COURSE DURATION:     

One day training program. (20 pax)

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CERTIFICATION:     

Nikao Consulting internal certification of course attendance

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TARGET GROUP:   

Senior Managers,

Managers

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METHODOLOGIES:   

Active Lecturing, Accelerated Learning techniques

Videos

Exercises, Activities and Games (related to content)

Self-evaluation assessments

Systems and processes

Observation and Coaching

Brainstorming and team discussion

Problem solving practices

Action planning

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