NIKAOCONSULTING

 

THE NEED TO ELEVATE THE WAY WE SERVE CLIENTS

 

In today’s fast-paced and hyper-connected world, the way we handle clients can make or break a relationship — and even a brand. Whether through emails, calls, or virtual meetings, every interaction matters. Clients today are more informed, more demanding, and less forgiving. Expectations are higher

 

Yet, professionalism, empathy, and clarity are often sacrificed in the rush to deliver tasks. Client excellence is no longer just about solving problems — it’s about delivering an experience that builds trust, confidence, and long-term loyalty.

 

With so much business now conducted through virtual or remote channels, many professionals struggle to maintain a human touch and professional polish in their communication. Worse still, client etiquette — the subtle art of engaging with respect, empathy, and tact — is becoming a lost art in the age of speed.

 

From managing difficult clients and setting expectations, to mastering digital etiquette and cross-cultural sensitivity, participants will learn how to handle clients with confidence and care through this program.

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COURSE OBJECTIVES

 

1. Understand client expectations and service standards in today’s           marketplace.

2. Demonstrate professional etiquette in all client interactions (face-       to-face, email, phone, video).

3. Communicate clearly, confidently, and empathetically across                 cultures.

4. Apply frameworks to manage difficult or demanding clients calmly       and professionally.

5. Build trust and long-term relationships with clients

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COURSE DURATION:

One day training program.(Up to 25 pax)

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CERTIFICATION:

Nikao Consulting internal certification of course attendance

 

TARGET GROUP:

Client-Facing Roles (Direct or Virtual) Support operations teams Quality assurance or service improvement teams Team leaders and managers

 

COURSE INVESTMENT

RM 6,000 per training day (up to 25 pax) Additional pax is RM100 per pax/day

 

METHODOLOGIES:

Active Lecturing Individual and Group Exercises Illustrative Games and Activities Observation and Coaching Brainstorming and team discussion Problem-solving practices Action planning​

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